RPA lives under Intelligent Automation’s (IA) umbrella along with business process management (BPM), artificial intelligence (AI) and machine learning (ML), among others. So, does standalone RPA still live up to the hype? Has enterprise-wide automation fully absorbed it or is generative AI finally kicking it to the curb? Let’s look at our 2024 predictions with insights directly from our SMEs.
The short answer? Yes! RPA is still a useful automation tool. It deploys software robots to perform front and back-office tasks. Of course, a lot of enterprises are taking RPA to the next level and finding new ways to achieve total digital transformation.
RPA is well-suited for handling a lot of repetitive tasks like you’d see in administration. But by sweeping RPA together with AI and making it more accessible to citizen developers, businesses will get a lot more out of it – and that’s what we’re seeing in future automation trends.
RPA is going to evolve from standalone RPA platform solutions to broader platform-play offerings including BPM, Intelligent document processing (IDP) and more. AI Automation will include more unattended automation that doesn’t require a Human-in-the-loop (HITL). It’s also going to be more accessible to non-technical business users through low- or no-code tools.